Reservations are subject to product availability. Once you are firm on your event date, please reserve your rental items as soon as possible. Ideally, large events should reserve at least 6 months in advance. Weddings should reserve at least 3 months in advance. However, we are always happy to accommodate last minute requests when we have the availability to do so.
To make a reservation, we require your contact information, valid credit card information and a non-refundable deposit. For most rental items, the deposit is equal to 25% of your reservation total.
Changes can be made up to 3 business days before your event. Any reductions or cancellations made within 3 business days of your event will be subject to a 25% restocking fee. Additions are subject to item availability.
All final balances are due 3 days prior to your delivery.
Yes. We offer delivery to most of the Wasatch Front. Business deliveries are between the hours of 8am and 5pm. Residential deliveries are between the hours of 8am and 8pm. We will deliver the business day before your event and pick up the next business day after your event. During the peak season, we offer delivery services 7 days a week. Delivery rates will vary depending on delivery specifics.
Our standard delivery fee for most of the Wasatch Front is $99 or 20% of the cost of rentals – whichever is greater. Please contact us for a quote for regions outside this area.
Yes. There are additional delivery fees for smaller delivery windows and specific times, as we will be arranging other deliveries around your event. After hours, Sundays and holidays are also assessed additional delivery fees. We will do our best to accommodate specific delivery times, but there are times when this is not possible. Please contact us for a quote if you require specific delivery times.
As your trusted luxury event rental & design house, we are happy to set up tables and chairs for your event. For the best service, please provide us with a layout prior to delivery.
Yes. The customer is responsible for rental items from the time they are delivered until they have been picked up by Vault Event Rentals or until they have been checked back into our Will Call by the customer. Please keep all items secure, dry and protected from the elements as we do charge for missing, broken and water damaged items. If any missing items can be located after the event, we ask that they be returned within 24 hours. You will be charged for any items that cannot be located.
If you discover missing or damaged items upon receipt, please contact us immediately so that we can make a note on your account and make arrangements to replace the items if desired. If it is after hours, please call us at (801) 262-2080 and leave a message in our after-hours emergency mailbox. We will contact you as soon as possible. We cannot accept disputes after an event is over. If requested, we are willing to perform a full inventory count of the items in question.
We accept cash, check, debit and all major credit cards. If paying by check, payment must be received at least one week prior to your event.
There are no refunds on unused rental items. Every item that leaves our building is treated the same way upon return, used or not. This ensures that rental items you receive are clean and ready for use.
Reservation deposits are non-refundable. However the remainder of the amount can be refunded.
